Customer Care & Sales Specialist
Iringa Region,
Tanzania
Work Type: Full-time on-site
Reports to: Chief Operating & Innovation Officer (COIO)
As a Customer Care & Sales Specialist, you will be our voice to our customers. In this role, you will be responsible for building and maintaining excellent relationships with both B2C and B2B customers, closing sales, ensuring smooth ordering processes, and building lasting relationships that fuel our growth. We want to be known for providing outstanding customer experiences, so this role combines customer support with proactive sales coordination, with a focus on repeat business and long-term relationships rather than short-term transactions.
Day-to-day responsibilities include answering WhatsApp messages and calls, taking orders, coordinating deliveries, tracking payments, following up on issues, maintaining accurate records in the CRM/ERP (Odoo), and sharing news or promotions. The specialist will also support Marketing by feeding back on customer challenges, contribute to RevOps meetings with insights for new leads or market opportunities, and occasionally visit customers in person.
What Success Looks Like:
- Achieving and exceeding monthly sales targets.
- Maintaining customer satisfaction and loyalty.
- Ensuring every customer interaction reflects our professionalism, warmth, and brand values.
- Supporting Revenue Operations with creative and strategic sales approaches that are executed with enthusiasm.
What You'll Do:
- Respond promptly to customer inquiries via phone, WhatsApp, and email.
- Convert leads into paying customers through consultative sales.
- Manage customer records and follow-up cycles using CRM or database tools.
- Coordinate with logistics and field teams to ensure timely delivery.
- Track customer feedback and propose improvements to service and product lines.
- Prepare weekly reports on leads, conversions, and satisfaction scores.
This role represents the company’s values of care, integrity, curiosity, and joy, ensuring that every interaction strengthens trust, builds loyalty, and reflects the brand.
Who You Are
- Diploma or degree in Business, Marketing, Communications, or related field
- Excellent Microsoft 365 skills
- Excellent verbal and written communication in Swahili and English
- Confident, empathetic, and solutions-oriented
Nice-to-Haves
- 2+ years' experience in customer service or sales
- Experience with agri-products or consumer goods
- Additional languages
What We Offer
- Base salary + commission
- Professional development opportunities
- Fast-paced, collaborative team environment
- Opportunity to grow into leadership roles (management or key account oversight)
We are dedicated to supporting team and individual development at Tamu Tamu - whatever you speak up about, we will aim to build upon by providing hands-on trainings, resources, or mentorship.
As we scale, we are guided by our team members' ideas and needs.
Several activities are also organised across the year, such as sports games or tournaments, team building events, personal and career development guidance, and much more.
Company Overview
Tamu Tamu Tanzania (TTT) is a growing social agribusiness in Tanzania's Southern Highlands. We work with farmers to build profitable and sustainable orchards that supply Tanzania with fresh fruit and value-added consumer goods. On our farm, we also care for our own orchards and livestock enterprises to supply fresh and processed products to markets across our nation. Our model combines commercial production with local farmer empowerment - creating shared value from farm to consumer.
How to Apply
Submit your application directly through this portal by uploading your CV in PDF format.
Applications close on 1 November 2025. We look forward to reading your submissions!